Optus Stadium sets new benchmark for disability access

Image: Travis Hayto Photography


Today sees the first One Day International Played at Perth's new Optus Stadium. This stadium sets a new standard for disability access at Western Australian sport venues, ensuring the entire community can enjoy a five-star experience when visiting the venue and Stadium Park.

The stadium recognizes that attending a sporting event is all about the experience and caters for all price points in its provision of accessible seating. Further it also caters for different sized groups by containing configurable seating options for family and friends.

Optus Stadium is truly a venue for all Western Australians. The attention and hard work that has gone into the disability access features really is one of the most special things about this venue. - Sport and Recreation Minister Mick Murray 

The world-class venue incorporates a range of access and inclusion features which far exceed the requirements set out in the 2013 National Construction Code. Features include:

  • 60 purpose-built permanent ACROD bays within the stadium and Stadium Park. This is eight times the number of bays required under the 2013 National Construction Code for event days. There will also be a drop-off area located adjacent to the Perth Stadium Bus Station at the southern end of Stadium Park for eligible ACROD holders;
  • 28 per cent more wheelchair positions than required in the 2013 National Construction Code, located across all levels of the stadium and available across all price points from general admission to premium product. The positions contain cup holders and incorporate flexible seats for carers and guests, accommodating groups of all sizes;
  • An additional 327 enhanced amenity seats for people who have mobility requirements that are not in wheelchairs, which is not a requirement of the 2013 National Construction Code;
  • Three Changing Places toilets for users requiring specialised assistance have been installed across the venue – two within the stadium and one currently under construction in The Camfield function centre. Optus Stadium will be the first stadium in Australia to have more than one Changing Places toilet available to patrons;
  • 60 universal access toilets within the venue, with 16 in the general admission area having electronic push button access. There is also an ambulatory accessible toilet in each toilet block to provide greater flexibility for patrons; and
  • A total of 12 lifts will be available within the stadium, all with fully redundant power so they continue to operate in the event of a power outage or emergency.


The inclusion of these features into the stadium and precinct has been influenced by the Stadium Project Team’s consultation with the Access and Inclusion User Group, which was established in 2012.

The group includes representatives from a range of organisations within the disability sector and has informed the stadium’s design specifications and provided advice throughout the design development phase.

Allocation of parking bays and drop-off passes is managed by stadium operator, VenuesLive. ACROD permit holders can apply for a parking bay up to three weeks before an event at http://www.optusstadium.com.au/acrod or by calling 1300 297 588.

Those unable to secure an ACROD parking bay will be able to apply for a drop-off pass.


Share this Article

Related Posts


Read more

Royal Caribbean Seek and Save 2018 - 2019

with up to 45% off

South Pacific, New Zealand, Australia

This is not a Cruise

This is a Royal Caribbean Cruise

You’re on the ocean, but this is not a cruise. It’s an adventure that takes you from views 90 metres above the ocean and surfing on the deck of the world’s most incredible ships to exploring island after island and culture after culture.





Our onboard activities, fine dining and spectacular entertainment options are sure to make your cruise the holiday of a lifetime. With so much included, it’s great for everything from family reunions to couple getaways.


This is world-class dining with delicious and innovative food inspired by cuisine as diverse as our top-tier chefs. Taste your way around the world from Japan to Italy at our complimentary and specialty restaurants that run the full spectrum of flavour. 
Welcome aboard, taste buds.


Snuggle up in one of our comfy interior staterooms, some with a Virtual BalconySM, or opt for a balcony room where the whisper of waves will lull you to sleep. Bringing your entourage? Our connecting staterooms allow you to adjoin two staterooms and keep everyone together.





Sometimes you wake up ready for excitement. Other times you keep it laid back. Either way, each day onboard is a chance to step way outside your boundaries and just go for it – whatever ‘it’ is. Relax in the adults-only solarium, catch a movie under the stars, or suit up for the FlowRider®, where the thrills are measured in litres per second.


Go from a day at the beach to a night on the ice with heart-pounding ice-skating spectaculars, or watch world-class performers take centre-stage in Broadway-style theatre and spellbinding aerial shows.


This is not a day trip. This is a culture-immersing, panorama-absorbing, turquoise diving experience of a lifetime. It’s memory-making, bucket-list ticking adventures from New Zealand and Australia to Vanuatu, Fiji, Hawaii and many more destinations in between.


Download the brochure

The Ships

Explorer of the Seas


Is it adventure you seek or a restful retreat from life on land? Royal Caribbean's Explorer of the Seas® is home to an array of innovations that give you whatever type of holiday you desire. Climb a rock wall that overlooks the sea or find your adventure on the basketball court, ice-skating rink or mini-golf course. If it's zen you seek, achieve it poolside or at the relaxing VitalitySM Spa. Liven up your nights on the Royal Promenade, with parades, dancing and duty-free shopping deals. And bring along some friends – with spacious public areas, enhanced staterooms and a spectacular three-storey dining room, this ship has room for your whole crew.

Download deck plans
Ovation of the Seas


With Quantum Class, Royal Caribbean have brought a revolution to sea. Now you can skydive onboard in the RipCord by iFLY® simulator. Step into the North StarSM observation capsule to ascend 300 feet above sea level for 360° views. And watch whole rooms change right before your eyes. Like SeaplexSM, where bumper cars and trapeze school invite you to play, and Two70, which features brilliant ocean views by day and spectacular high-tech entertainment at night. 

Marvel at the newest and third ship in the Quantum Class, Ovation of the Seas. Featuring the same groundbreaking venues as its sister ships, Quantum of the Seas and Anthem of the Seas, this ship is continuing to take cruisers to new heights


Download deck plans
Radiance of the Seas


Hungry for a dazzling at-sea experience that combines sleek swiftness, panoramic vistas and an array of our best new dining options? Look no further than Radiance of the Seas®. With acres of glass enclosing the nine-storey central atrium, lifts facing the sea and floor-to-ceiling windows throughout, you'll never be at a loss for an incredible view. Plus, you can choose from eight different dining experiences, ranging from casual eats at Boardwalk Doghouse, to the family-style Italian fare at Giovanni's Table, to the sizzling skewers of Samba Grill Brazilian Steakhouse.

Other features include a Royal Babies & Tots Nursery, VIP guest lounges and an outdoor, poolside movie screen showing newly released movies day and night. Whether you seek adventurous activities, relaxing moments or fine fare, Radiance of the Seas has the features to please every taste.

Download deck plans

Share this Article

Related Posts



Pacific, Australia
Read more

Understanding the opportunity for Australia in Accessible Tourism


In the first piece of new research into the Australian domestic Accessible Tourism market in nearly 10 years, MyTravelResearch were commissioned to do both a qualitative and qualitative study with the aim of determining the current value of the market, the latent demand and the key barriers preventing travel for people with a disability.

The research has placed a total value of the domestic market at $8 billion, when added to the estimated inbound market for accessible tourism of $2.8 billion (not part of the research) the contribution of Accessible Tourism to the Australian Visitor Economy is $10.8 billion. That is greater than the $9.1 billion spend by Chinese tourists inbound to Australia.

Image from Travability Images


Research Report Executive Summary


Tourism Research Australia, in partnership with Tourism, Events and Visitor Economy branch of the Victorian Government, and Tourism and Events Queensland, commissioned a study into accessible tourism in Victoria, Queensland and Australia. The research was conducted between April and August 2017. This document is a summary of the research undertaken by MyTravelResearch.com. If you require more detail on the methodology and sources used, please contact tourism.research@tra.gov.au for the full research report. 

With an estimated 20% of Australian adults having a disability or long-term health condition, and an ageing population, the disability sector is set to grow. By 2050, it is estimated that nearly one-quarter of the population will be aged 65 or over. In 2015, five million people had long-term health conditions in Australia and this is also predicted to grow. Although the Australian Bureau of Statistics Survey of Disability, Ageing and Carers suggests that people over 54 are healthier than previous generational cohorts, the overall growth in the ageing population in both volume and longer life expectancy is expected to lead to greater numbers of travellers who may need extra assistance. 

This report provides an understanding of the current situation and potential of Australia’s domestic tourism market for accessible travel, including the: 

  • current size and future potential of the market for accessible tourism, especially for Victoria and Queensland
  • drivers of, and barriers to, accessible tourism
  • needs of travellers with a disability and those who travel with them
  • experience delivered – including during the planning phase – both as a measure of satisfaction, and to identify new areas for experience and product development or supporting infrastructure
  • most effective communication channels to reach this audience including the role of advocacy in travel for this segment
  • best ways to support businesses to become (more) accessible
  • opportunities to grow the market.

Image from Travability Images


The study used the following definition for ‘disability’: 

An on-going condition, requiring special care, that substantially inhibits a person’s ability to participate effectively in activities, or perform tasks or actions unless they have aids or support. 

This would include a condition which is permanent but may vary in intensity (e.g. multiple sclerosis) or a long-term temporary disability (lasting more than 6 months). 

A person with a disability might face special needs when travelling, in accommodation, and in using other tourism services. 


Value and size of the sector 

There is a sizeable, growing and diverse range of travellers with accessible needs. For simplicity in this report they are referred to as a sector. For simplicity, in this report they are referred to as a sector. Eighty-four per cent of travellers with a disability or their carers have taken an overnight trip as defined in Tourism Research Australia’s National Visitor Survey (NVS), that is, an overnight trip least 40 kilometres from home. Around one-quarter have also taken overnight trips closer to home. Approximately three-quarters of those with a disability travel, with more people stating they would like to if the products or technologies existed to enable/support their travel. The following estimates are based on the domestic market only, therefore do not include estimates of international travellers and spend. 


An estimate of the size of the current accessible tourism sector for overnight and/or day trip travel is around 1.3 million individuals, or 7% of the total Australian adult population. However, as many people with a disability travel with others, especially when they need to travel with a carer, a multiplier of 2.45 (overnight) or 2.62 (day trips) needs to be applied. By this measure, 14% of the Australian population (an estimated 3.4 million people) has need of accessible tourism experiences and services for an overnight and/or day trip. 

An estimate of annual expenditure by tourists with a disability (both overnight and day) based on NVS data would be around $3.2 billion annually (of which $2.7 billion is overnight spend and $546 million is day trip spend). Again, the multiplier of those travelling with a person with a disability means the true value of the sector could be as high as $8.0 billion. 



Travellers with a disability who had taken at least one domestic trip (overnight and/or day trip) represented 7% (349,000) of the Victorian adult population. 

When considering the average travel party size was 2.24 for a Victorian resident with a disability (including adults caring for a child with a disability), this represented 12% (784,000) of Victoria’s total population. 

Estimated spend for travellers with a disability was $680.1 million (approximately 4% of total domestic spend in Victoria), of which 80% was overnight spend. 

Estimated spend for the travel party (including the person with a disability) was $1.7 billion (approximately 10% of total domestic spend in Victoria), of which 79% was overnight spend. 



Travellers with a disability who had taken at least one domestic trip (overnight and/or day trip) represented 8% (289,000) of the Queensland adult population. 

When considering an average travel party size was 2.28 for a Queensland resident with a disability (including adults caring for a child with a disability), this represented 13% (657,000) of Queensland’s total population. 

Estimated spend for travellers with a disability was $781.0 million (approximately 4% of total domestic spend in Queensland), of which 84% was overnight spend. 

Estimated spend for the travel party (including the person with a disability) was $1.9 billion (approximately 10% of total domestic spend in Queensland), 84% of which was overnight spend. 

There are a number of Australians with a disability (including adults caring for a child with a disability) who are not currently travelling, but who would likely travel with certain industry improvements (in accommodation, transport, current technologies). The potential of this sector is approximately $735 million (an additional 1% in spend). When travel party is factored in, this comes to $1.8 billion, or an additional 2% in spend for the travel party (including the person with a disability). 

Although people with a disability generally have lower incomes than the average for the population as a whole, not all need to be considered as low income. More than one-quarter of those who identified as having a disability were in the top two income categories (disposable income above $900 per week).



Image from Travability Images


Understanding the accessible tourism market 

The research highlighted that the profile of travellers with a disability is diverse: 

Many people with a disability may face multiple challenges with a high overlap between mental, cognitive and physical conditions. For example, 24% of people with a mobility issue requiring a wheelchair or scooter also had difficulty with memory, learning or understanding, while 13% had difficulty hearing. 

Conditions range from requiring very high levels of support to ‘hidden disabilities’ that require support in less obvious ways. 

Mobility issues were the most common type of disability identified in this study, with 55% reporting difficulty with mobility in some way. 





There is substantial opportunity to better utilise existing assets to meet the needs of those with mobility issues (e.g. hotel rooms could have more categories beyond the standard ’fully accessible’). Within this diverse sector, there are also many opportunities to meet the needs of specific groups. For example, Wi-Fi is vital to those travelling with children with Autism Spectrum Disorder to an even greater extent than for most travellers, as interacting with phones and tablets is an important tool to help manage a changing in environment, using entertainment. 

Short (single night trips or day trips) and/or local trips (within 40 kilometres of home) are major growth opportunities, potentially because it’s easier to get there, less planning is required, and/or more is known about the area (and therefore less information searching is needed). This could also be an opportunity for those who find travel ‘so stressful it’s not worth it’ or ‘just too hard’ (23% and 22% respectively). 

Intrastate travel forms a significant part of the accessible tourism market and provides a cost effective local option that might be easier to navigate, given the level of organisation that some disabilities require prior to a trip. 

Day trips to iconic locations close to home would be particularly engaging for those with very high support needs. 

In common with Australians in the general population, most travel by people with disabilities and their carers is for leisure (travel for holiday, and to visit friends and relatives (VFR) combined), with holiday being the largest motivator. However, VFR is also important and VFR hosts are a key conduit for information about what to do in the destination. 

Importantly, respondents noted that knowing the layout of the VFR accommodation helped with planning the travel, and resulted in a less stressful trip. This highlights that accommodation providers could be offering more information on their website that shows layout and helps the traveller determine if this is suitable for them and/or the best accommodation options for their needs. 





Travellers with a disability share many characteristics with the broader traveller population: 

Many of the key tools they used in the travel decision-making were the same. Internet search was the number one tool used by travellers with and without a disability when purchasing travel services, with word-of-mouth second. Building trust and reputation in this sector could use the same approaches, if not exactly the same content, as any other sector. 

Reconnection and unwinding are core needs for all Australian travellers, and this was just as true for travellers with a disability. Approximately 40% of travellers with a disability sought to meet those needs through either more active, or more emotionally and/or intellectually stimulating experiences. 

Although travellers with a disability did slightly fewer activities, many of the experiences they participated in matched those of the broader traveller population: eating out, visits to the beach, and nature and cultural experiences. 

Overall, they tended to stay in the same types of accommodation and visit the same destinations as the broader population. 



Specific needs of the market

Despite the similarities to the general population, there were some important differences and specific needs. Travellers with disabilities had a strong tendency to manage the stresses and uncertainties of travel by returning to destinations they knew well. Consequently, they appeared to have a higher incidence of repeat visitation and were loyal customers. 


Travellers with a disability need more support in planning their experiences if they are to travel as much as they wish to, and for it to be an enjoyable experience, rather than a stressful one. Overall, more detail in the information that is currently provided was the highest priority for travellers with a disability, particularly for those with limited mobility. While this primarily related to digital sources such as websites and review sites, it could also refer to information anywhere travellers look including in destination (e.g. on tours). 

They need information that is: 

related to their disability 

easy to find and absorb - this specifically relates to accessible tourism information which is often not prominently displayed an is often very complex 

well structured 

relatable – when choosing accommodation, attractions or experiences, including a range of images that covers a breadth of disabilities would help the potential traveller feel they were choosing an option that they can be a part of. 



18% of respondents said that they thought information provision was the number one priority to drive accessible tourism – the highest number of overall mentions 

41% wanted information contained on review sites like TripAdvisor that were relevant to travellers with specific needs 

36% said that it would be great to have accreditation that shows businesses that have made the commitment to accessible travel 

23% wanted specialised review sites for their needs 

19% would like case studies that ‘encourage’ them by showing what is possible. 

In addition, priorities for improvement included: 

more practical information (e.g. location of toilets), with 86% rating this as important 

more prominent information on tourism and transport websites (83% for both). 


Forty per cent of respondents stated that ‘not knowing what to expect’ was a barrier to travel, highlighting the benefit of more and/or more detailed information being available for trip planning. 

They need more expert advice at the planning stage if they are to convert to visitation. Disability forums, peak bodies for their disability, specialist travel agents and even National Disability Insurance Scheme co-ordinators are all used at the active planning stage. 

There was a preference for personal contact to answer specific queries (although this could increasingly be handled via BOTs – computer programs designed to stimulate conversation with human users, especially over the internet). Specifically, the research highlighted a strong preference to connect with a business or destination personally, either by phone or email. 

Traditional travel agents with a strong service ethic could also be important in driving conversion, particularly for older travellers and those who have lower support needs. Many clients had low expectations, so this advice could expand their interest and create demand for new products. Travellers with a disability find it hard to be inspired when they don’t know what is possible. 


There were still many challenges with regard to the attitudes and understanding from both tourism and hospitality staff and those of the public towards travellers with a disability. This was especially a challenge for younger travellers with a disability, and for those with ‘hidden disabilities’ who required support in less obvious ways. Conversely, quality of service by staff was a key driver for recommendation across all travel categories. 

Cost was very important for many travellers with a disability, as many need to travel with a carer which makes costs higher. Assistance with these costs (including potentially via the National Disability Insurance Scheme) or via special deals for those with a carer, would assist with removing barriers to more travel. 


Facilities and transport 

Respondents rated some of the following priorities for improvement as important9: 

Figure 4: Top 10 priorities by improvements 



Growing and enhancing the market


Building on the opportunity for accessible tourism is a multi-faceted task, categorised below by stage. All key stakeholders have a role to play in the process: 

 Consult – this should be the foundation of driving accessible  tourism. It should ensure that what is offered is built on a rich  understanding of what travellers with disabilities want and  need. This is a responsibility for all parties, but government and  destination management offices can take a lead, as they have  the resources and skills to undertake projects or guide others. 


Inspire and educate - ensure that the industry has an  understanding of the potential of this sector and is  provided support on how to start targeting it.  Government, destinations and peak bodies should all  have a role in driving this. Further, many travellers with a  disability have low expectations of what is available, while their aspiration  for travel is high. The task here is to encourage them to explore and test  their boundaries. Peak bodies and service providers can play a strong role here, as can individual operators. 


Collate – bringing the experiences together to provide a holistic offering in  some key destinations will help the traveller plan and navigate their trip.  Government, peak bodies in both the tourism and disability sectors, and  service providers can all potentially play a role to help identify new areas of  experience and product development or supporting infrastructure.  Governments can work with the sector in a number of ways, including improving accessibility standards in the industry and developing infrastructure that considers the complete user experience. 

Promote – many travellers are not aware of what is on offer, therefore promoting what is available to generate demand is important. The information needs to be easy to find, well-structured and provide the opportunity to delve further for planning and to build confidence in the experience/trip. This is the responsibility of individual businesses and destinations. 

Build – while not the highest priority for now, new infrastructure needs to be the subject of ongoing focus. Ensuring that any new infrastructure employs universal design principles will make widening this opportunity more cost effective in the future. This is a cross-industry responsibility. 



Image from Travability Images


This research is based on a combination of desk research, qualitative and quantitative research conducted between April and August 2017, and National Visitor Survey data (quarter and year ending March 2017, from Tourism Research Australia). The qualitative research covered both key stakeholders (including service providers, disability specialists, key destinations and airports) and consumers (face-to-face and online). In order to make the research as inclusive as possible, both people with a disability and carers were included. A small proportion of the study included non-travellers with a disability to understand whether a larger potential market existed beyond current travellers. The quantitative research covered n = 1,001 travellers with a disability, and n = 405 carers of travellers with a disability. 

Travability Pty Ltd, Tourism Events and Visitor Economy branch of the Victorian Government and Tourism and Events Queensland, provided expert advice on design, contacts, analysis and reporting. 


Download the full report

Need further Assistance?

Travability is Australia's premier consultant on Accessible Tourism

Our mission is to be agents of change; to inspire people who have never traveled before to do so, and to inspire others to do more. To encourage all cultures of the world to see disability as an integral part of life, and to provide the motivation and tools to the tourism industry to allow them to create accessible environments that enable inclusion in an economically sustainable way.


About TravAbility

TravAbility was founded in 2007 by Bill Forrester.

Our mission is to be agents of change; to inspire people who have never traveled before to do so, and to inspire others to do more. To encourage all cultures of the world to see disability as an integral part of life, and to provide the motivation and tools to the tourism industry to allow them to create accessible environments that enable inclusion in an economically sustainable way.

We offer a range of services to tourism operators and Destination Marketing Boards to enable them to take advantage of the growing Accessible Tourism market. Our core approach is program oriented focusing on the product and service needs of people with a disability an developing a culture of innovation to attract this highly profitable and rapidly growing market:

  • Development of Access Statements
  • Product, service and program development
  • Development of 'Soft Infrastructure' policies and procedures
  • Staff and Management Training
  • Marketing Services and Toolkits
  • Access information kits
  • Industry Presentations and Conference Keynotes and Capacity Building Workshops
  • Property Audits and Universal Design planning
  • Self Audit Tools
  • National/State/Regional Park Guides and Trail Maps
  • Diversity and Inclusion Strategy development
  • Disability Action Plans
  • New Project planning and Development
  • Stock Imagery through Travability Images
  • Accommodation listings through TravAbility Properties

For more information on how you can make your business more attractive to the traveler with a disability contact Bill.


Contact Bill

Share this Article

Related Posts


Read more

Grampians All-Abilities Trail Guide

Grampians National Park is a diverse landscape famed for its environmental biodiversity, rich Aboriginal cultural heritage and recreational opportunities. The park attracts visitors from all over Australia and the world, with a strong reputation for excellent bushwalking, waterfalls, spectacular lookouts, Aboriginal rock shelters and mountain peaks.

This guide contains a selection of 25 walking tracks in and around Grampians National Park that can be accessed by people with limited mobility. These tracks have been chosen to offer a wide range of experiences and challenges – everything from flat and easy short walks, to steep, adventurous and sometimes ambitious ascents. Each track has been scrutinised for its suitability, with the key objective to provide an accurate information resource for TrailRiders (all-terrain wheelchairs), conventional wheelchairs and children’s strollers.

In the spirit of Healthy Parks Healthy People, Parks Victoria hopes this guide will give people with limited mobility the confidence to access areas of the Grampians that were previously thought of as inaccessible.


Share this Article

Related Posts


Read more

Brisbane Airport breaking down barriers for travellers with disabilities

Brisbane Airport (BNE) is the first airport in Australia to open a dedicated ‘Changing Places’ facility for passengers with special needs.

Located on the central ground floor area of BNE’s busy Domestic Terminal (near Qantas Baggage carousel 3), the ‘Changing Places’ facility was officially opened this morning by The Hon. Jane Prentice Assistant Minister for Social Services and Disability Services.

Plans for the opening of a second ‘Changing Places’ facility at Brisbane’s International Terminal in the new year are well underway.

Changing Places facilities are different from standard accessible bathroom amenities, providing additional space and specialised equipment such as an adult change table, hoist and toilet fitted with movable handrails for the use of people with severe disabilities and their personal carer providers.

Stephen Goodwin, Brisbane Airport Corporation (BAC) Acting CEO said the opening of ‘Changing Places’ facility at Brisbane Airport would support many thousands of people with disabilities and their families who find it otherwise difficult to travel due to a lack of access to specialised amenities.

“There are many people who live with serious and profound disabilities who require particular facilities for personal care and, unfortunately, standard accessible bathrooms do not cater to their needs. This can be a major barrier to travel for a lot of people and this was a barrier we wanted to remove.

“It’s not just catering for a specific disability, we are focused on an ‘access for all’ approach and have a team dedicated to ensuring we are not only meeting the regulations and legislation surrounding disability access, but exceeding them.

“This includes retrofitting existing buildings with facilities like we’re opening today and making sure all upgrades and new developments improve access and the overall airport experience for people with special needs.

“We also work very closely with many organisations representing the interests of various disability groups to make sure we get it right,” Mr Goodwin said.

The Hon. Jane Prentice MP congratulated BAC on their achievements to ensure social inclusion and accessibility.

“The ‘Changing Places’ facility is an excellent demonstration of what can be achieved when whole communities work together to address the challenges faced by people with disability every day,” Mrs Prentice said.

Eddie Chapman, CEO of the Association for Children with a Disability which supports Changing Places, said although the Changing Places facility is not yet a regulatory requirement, it will give Brisbane Airport a world renowned accessible facility for those travelling with or caring for someone with a severe disability.

“Brisbane Airport has led the way in terms of not only making the airport accessible for those with higher care needs, but by doing so also opens up the City of Brisbane to individuals and families with disabilities from other states. This is the sort of mainstream inclusion that we should expect of all our public facilities.”

To date Brisbane Airport has invested more than $3 million in the last five years implementing its extensive Disability Access Management Plan in addition to the funding for DDA compliance incorporated into other major projects.

Other key ‘Access for All’ initiatives underway or introduced at Brisbane Airport include:

Development of Brisbane Airport’s Accessibility Journey Planner which is due for release later this year

Completion of an Access Audit Program across both terminals by an accredited access consultant who provided recommendations.

Completion of a number of accessibility remediation projects including upgrading of public stairs, Tactile Ground Surface Indicators (TGSI’s) to escalators and travelators, lift upgrades and way-finding.

In collaboration with QUT-based Dementia Centre for Research Collaboration: Carers and Consumers (DCRC-CC)developing a step by step guide - Ensuring a Smooth Journey: A Guide to Brisbane Airport for people living with Dementia and their Travel Companions – an action plan and resources kit for airport staff to improve the experience of air travel for people with dementia. Through this program Brisbane Airport was the first airport in Australia to be recognised by Alzheimer’s Australia as an approved Dementia Friendly organisation.

In 2014, opening Australia’s first dedicated airport Assistance Animals ‘bathrooms’ in the International and Domestic Terminals.

Share this Article

Related Posts


Read more

Accessible Tall Ship Sailing Adventures

Life Changing Adventures For All

6 fantastic reasons to sail with the JST...

Going aloft, helming, setting sails - a voyage with us offers hands-on adventure.
Here at the JST we are used to accommodating sailors of all abilities. Whether you are a tall ship enthusiast, fair-weather sailor or have never stepped on board a ship, the JST is perfect for you. We offer a range of voyages from epic passages, to day sails in local waters for a taste of life at sea.

Discover some incredible stories of bravery and courage… On a JST voyage you will be sailing alongside people in wheelchairs, those with visual and hearing impairments and other disabilities. By throwing yourself into this diverse team you will learn an incredible amount about your perception of what’s possible, both within yourself and within other people.

Work together and improve your life skills. There is something truly magical about sailing under the power of the elements alongside your fellow voyage crew. On a voyage with us you will learn the value of communication, the genuine need for each person to play their part in the team and the significance of leadership skills in a pressurised but fulfilling environment.

Explore the planet from the decks of a magnificent tall ship. A voyage with the JST is the very definition of adventure. From Tenacious’ overseas odyssey to the South Pacific and Australia, to Lord Nelson’s European Tall Ships Races in Gothenburg and Lisbon, there is no better way to discover the hidden corners of our planet Earth.

From exotic birds to brilliant beasts, you can see them all. There really is nothing like seeing the wonders of the natural world. Imagine dolphins skipping playfully alongside the ship, or an albatross gliding overhead - you will have the opportunity to experience wildlife in a truly unique way. All of this and more is possible on board a JST voyage.

The camaraderie of ship life means firm friendships are formed. On our tall ships you will meet some remarkable people. Trainee voyage crew from all walks of life are brought together to experience a unique adventure, and these people become your ‘family’ while on board. You will laugh, sail, explore, learn and discover…together. You will be sure to make friends for life.

About the Jubilee Sailling Trust

The Jubilee Sailing Trust (JST) is a globally-unique, UN-accredited not-for-profit which utilises the adventure of tall ship sailing to unlock human potential and break down barriers between people of different circumstances especially between people with physically disability and those without.

The JST has designed and built two special purpose tall ships (Lord Nelson and Tenacious) which include features not seen on other vessels so crew members with disability and those without can work together side-by-side. There are no passengers and no restrictions. In this way, a JST voyage provides a unique environment where disability is not a factor and those with disability can operate as equals, where everyone comes together to work as a single team. 


This shared adventure and teamwork, in a structured environment, quickly breaks down barriers between people who may not have previously interacted and changes perceptions of what is humanly possible. The JST has received the rare honour of being accredited by the United Nations for the charity’s tireless work on disability and inclusion and support for the UN’s Convention on the Rights of Persons with Disabilities. The JST is now part of an extremely select group of just 254 accredited charities and NGOs around the world. Since the early days, the JST has provided never-to-forget adventures to almost 45,000 people, including: 5,548 wheelchair users; 1,899 people who are blind; 547 amputees; 1,671 with cerebral palsy; and 1,295 with hearing impairment A voyage with the JST is about joining in and getting involved in all aspects of sailing the ship, regardless of your physical ability. Whether you are a tall ship enthusiast, fair-weather sailor or complete beginner - we welcome everyone. Don’t worry if you haven’t sailed before - most people step on board Tenacious with no experience of sailing a tall ship, so you won’t be alone! Our permanent crew will support you through all the tasks involved with sailing the ship.

About Tenacious

Since its inception in 1978 the Jubilee Sailing Trust has strived to enable people of all physical abilities to sail. In the early 1990’s it was becoming clear that the mission was becoming increasingly popular. The Jubilee Sailing Trust’s ship Lord Nelson, commissioned and specifically designed for the trust, was unable to continue to supply the growing demand.

With this in mind Lindsey Neve, then director of the JST made it her aim to fundraise for the build of a new ship. A new committee was set up comprising six members of whom five were volunteers.

In July 1995, the National Lottery awarded the trust 65% of the estimated cost of such a large project. Initial funding secured, the project got fully underway.

After extensive research and negotiations, the new ship committee chose Merlin Quay, a site that included an old office block. The site was renamed Jubilee Yard.



Now funding was in place, Tony Castro’s design JST/02 which took over 2½ years to fully complete (and at one point involved 25 people working from four offices to complete all the drawings), could get underway.

On the 6th of June 1996 HRH The Duke of York hammered golden rivets into Siberian Larchwood during the “keel laying ceremony” and work could officially begin.

The timber frames used to construct the hull were first cut in Aug 1996, whilst work began on the old office block the JST acquired. The building was to be transformed into accommodation for volunteers who would stay for “Shorewatch” holidays and offices for the JST. During their stay volunteers of all physical abilities enjoyed helping the shipwrights in the construction of the ship.

Constructed upside down, the wooden hull was finally turned the right way up on the 23rd October 1998 in an extravagant ceremony with The Duke of York. The turning process involved fitting large circular turning clamps to the hull and took just over one hour.

With the hull the correct way up, fitting out the interior of the vessel could begin. Prefabricated sections were put in place, including the fixed bunks designed to be wider on the bottom bunk to enable wheelchair users easier access.

On Thursday the 3rd of February 2000 Tenacious was ready to leave the yard, and to a great many people it was an emotional day. Crowds gathered to get a glimpse of Tenacious as she saw daylight for the first time. Transporters drove the ship towards the barge which was to send Tenacious into her natural element. The following day tug boats took Tenacious to Vosper Thornycroft to have the masts and yards fitted.

On the 6th of April 2000 Tenacious was officially named in a ceremony attended by HRH The Duke of York.



Tenacious sailed on her maiden voyage 1,548 days after her keel was laid, on 1st September 2000 from Southampton to Southampton calling at Sark, St Helier and Weymouth. She has been delivering freedom, fun and adventure for everyone ever since.












Program 2016/17



Cairns to Brisbane
18 Oct to 29 Oct (12 days)

$2,961  TNS498

Board Tenacious from Cairns, known as the entrance to the Great Barrier Reef, and follow the Reef down to Brisbane sailing down the spectacular Queensland coastline. You will be sure to see lots of unique sea life either side of the reef.  We won’t know which side we will be sailing on until we know what the wind is doing, but we either way we can expect some brilliant sailing and plenty to see.

Sydney to Melbourne  
11 Nov to 19 Nov (9 days)

$2,221 (plus GST) TNS 500

Celebrate Tenacious’ 500th Voyage!

Join the JST Australia for an extra-special adventure as Tenacious takes to the seas for the 500th time!

This memorable 9-day adventure will be a prime opportunity to spot the Southern Humpbacks as they migrate to the Antarctic feeding grounds for the summer. We may also have the chance to visit the Orca Museum at Eden, or perhaps a sheltered night in the beautiful Refuge Cove on Wilson Promontory.

A 9-day voyage is considered the perfect time away to fully experience life at sea and a JST adventure. Life-changing experiences and challenges await – plus a lot of fun!

Melbourne Round Trip
20 Nov to 26 Nov (7 days)

$1728 TNS501

Climb on board Tenacious for this exciting week-long adventure following the channels of global seafarers to The Rip and explore the full delights of the waters around Melbourne. Depending on which way the wind is blowing, we hope to voyage on toward Phillip Island, French Island or out toward Flinders Island (where west-to-east winds attract yachtsmen from around the world).

Melbourne to Auckland
2 Dec to 21 Dec (20 days)

$4935 (plus GST) TNS502

Get a taste of life at sea on our fabulous ship Tenacious! Harness the power of wind and ocean as you sail from Australia to New Zealand the traditional way.  This is the opportunity of a lifetime, blue water sailing out of sight of land, experiencing the passage tall ships were made to sail. Along with the variety of marine life you’ll encounter on this longer passage voyage across the Tasman Sea, you’ll experience the routines of the ship, learn new skills like celestial navigation, and form deep and lifelong friendships.  While you enjoy the rhythms of wind and waves as you settle into life with your watch and the routines of the ship. Enjoy putting your new skills to the test in this challenging blue water crossing, and feel the satisfaction when you get your first sight of Aotearoa, the land of the long white cloud.

Contact us for more information or bookings

Share this Article

Related Posts


Read more

Arthurs Seat Eagle Takes Flight

Today the new Arthurs Seat Skylift project has a new name - The Arthurs Seat Eagle.

The first of the 24 new Gondolas was unveiled today at the brand launch.

Eagle CEO, Hans Brugman said today:

The new name symbolised the “soaring flight” people would experience on the gondola, and paid homage to the wedge-tailed eagles that could be spotted from the ride.

With the arrival of the Gondolas from Switzerland, the project is on track for its December 3 official opening.

The Eagle will be a boon for Tourism on the Mornington Peninsula. The new Gondolas will seat 8 people and will also accommodate wheelchair users with level entry. 


Accessibility Features
  • Slow moving Gondolas in the stations allowing level access for wheelchairs, prams and strollers
  • Improved car parking overall and level accessible parking
  • Ramped access throughout
  • Accessible observations decks
  • Accessible toilets and a Changing Places facility
Official Brand Launch

Martin Dixon MP


Eagle CEO Hans Brugman

Ride the first Gondola at the Grand Opening


Place your bid and you and your seven guests could be riding the very first Gondola leaving the station at our Grand Opening on Saturday 3rd December. You will lead the celebrations - even beating the Premier to the number one spot! Plus, you will receive VIP treatment all day with complimentary food and beverages and all round star treatment.

All money raised at the auction will be donated to our neighbours – the Peninsula Specialist College and Dromana Primary School.

This is a once in a life time opportunity – don’t miss out!

Place your bid

Share this Article

Related Posts


Read more

Jervis Bay Wild, An Accessible Whale Watching Experience

Jervis Bay is renowned for its natural beauty and extraordinary wildlife, such as dolphins, seals, sea birds, fairy penguins and migrating whales (from May through November). Rich in Australian history, Aboriginal culture and geological marvels, Jervis Bay is also famous for its diving, exceptionally clear water.

Experience the wonders of Jervis Bay on 18.5 metre catamaran Port Venture. She has five viewing levels, and has been specifically designed to suit all ages, especially those who are in wheelchairs or have a physical disability. Port Venture has disabled amenities on board and level walk/wheel on, and off ramp.

Guests with any type of disability can experience whale and dolphin watching, as well as be safely hoisted into the boom net or go snorkeling in the clear waters of Jervis Bay.

Once back on shore visit Jervis Bay Wild’s Portside Cafe to enjoy lunch or tea and a cake.  Portside has fully accessible amenities available.

Jarvis Bay Wild operates 365 days of the year and run a number of Eco tours consisting of:

Dolphin – all year round

Whale – mid-May to mid November

Summer – mid November to mid-May

Boom Netting – mid-November to mid-May

Twilight – December to April

Seal Colony – dependent on wind and sea conditions

Private Charters – to suit any occasion.



Father and Son Watching Dolphins


On the tip of the Bow


Boom Netting Hoist


Portside Cafe and Dock

About the Shoalhaven

The Shoalhaven is situated on the South Coast of NSW and includes Jervis Bay.

Around the Shoalhaven there are many activities suitable for travellers of any ability, their families and their friends, making this region the perfect destination for people who may require some extra care and assistance with their access requirements. Whether fishing from an accessible jetty, admiring the spectacular pristine, white sands around the Bay, or out on the water in a fully accessible boat for dolphin and whale watching For those who are more adventurous a hoist can lift you into the boom net or off the back of the boat to go snorkelling with the marine life.

There is a large range of accessible accommodations options available.


Visit the Its Heaven Website

Share this Article

Related Posts


Read more